Reveal the RealReveal the Real

AI Booking Agent Privacy Policy

Last Updated: December 1, 2025
Data Controller: Reveal The Real Ltd, 75 Chiltern Avenue, Bushey, WD23 4RF, United Kingdom

1. Introduction

This Privacy Policy explains how Reveal The Real Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you interact with Aiden, our AI booking agent.

By using this service, you consent to the collection and processing of your personal data as described in this policy.

2. What Information We Collect

When you use our AI booking agent to schedule a meeting, we collect the following information:
  • Full name
  • Email address
  • Company/organisation name
  • Timezone
  • Meeting context (what you'd like to discuss)
  • Preferred meeting date and time
  • Conversation transcript (text only - no audio recording)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You voluntarily provide your information to book a meeting
  • Legitimate Interest: Processing is necessary to arrange and conduct the meeting you requested
  • Contract Performance: To fulfill our agreement to provide you with a consultation

4. How We Use Your Information

Your personal information is used solely for:

  • Scheduling and confirming your meeting with Ben Phillips
  • Sending you a Google Calendar invite with meeting details
  • Allowing Ben to prepare for your consultation based on the context you provide
  • Communicating with you about your scheduled meeting

We will never use your information for marketing purposes without your explicit consent.

5. How Long We Store Your Data

  • ElevenLabs conversation transcripts: Automatically deleted after 24 hours
  • Google Calendar event data: Retained until the meeting is completed or cancelled
  • Post-meeting: Calendar events remain in our system unless you cancel the meeting, at which point they are removed from both calendars

Important: This AI agent is configured to NEVER record audio from your conversation. Only text transcripts are temporarily stored by ElevenLabs for 24 hours.

6. Third-Party Services

We use the following third-party services to operate our booking agent:

ElevenLabs (Conversational AI Platform)
  • Purpose: Powers the voice agent that collects your booking information
  • Data Stored: Conversation transcripts (text only, no audio)
  • Retention: 24 hours
  • Privacy Policy: https://elevenlabs.io/privacy

n8n (Workflow Automation)

  • Purpose: Processes booking requests and checks calendar availability
  • Data Stored: None (data passes through only)
  • Privacy Policy: https://n8n.io/legal/privacy

Google Calendar & Google Meet

  • Purpose: Stores meeting details and provides video conferencing
  • Data Stored: Name, email, company, meeting time, context
  • Retention: Until meeting is cancelled or completed
  • Privacy Policy: https://policies.google.com/privacy

Each of these services has their own privacy policies governing how they handle data. We encourage you to review them.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure HTTPS connections for all data transmission
  • Access controls limiting who can view your information
  • Regular security reviews of our systems
  • Use of reputable, GDPR-compliant third-party services

8. Your Rights Under GDPR

As a data subject in the UK/EU, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

9. How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@revealthereal.co.uk
Postal Address: Reveal The Real Ltd, 75 Chiltern Avenue, Bushey, WD23 4RF, United Kingdom

We will respond to your request within 30 days.

Cancelling or Deleting Your Meeting

You can cancel your scheduled meeting at any time by:

When you cancel, your meeting details are automatically removed from both calendars.

10. Data Transfers

Your data is processed within the UK and EU. Some third-party services (ElevenLabs, Google) may transfer data internationally. These services have appropriate safeguards in place and comply with GDPR requirements for international data transfers.

11. Children's Privacy

Our AI booking agent is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Reveal The Real Ltd
Email: info@revealthereal.co.uk
Address: 75 Chiltern Avenue, Bushey, WD23 4RF, United Kingdom

Summary (Plain English)

What we collect: Your name, email, company, and what you want to discuss
Why we collect it: To book a meeting with Ben
How long we keep it: Conversation transcripts deleted after 24 hours; calendar details until the meeting happens or you cancel
Your rights: You can request access, correction, or deletion of your data anytime
No audio recording: We only store text transcripts, never voice recordings
Contact us: info@revealthereal.co.uk for any data protection questions

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